1. What shipping carrier do you use?
We ship through Canada Post. Orders destined to other countries will be delivered by the domestic mail carrier. 

2. How long will my products take to ship?
It’s our goal to get your products to you as quickly as we can. We typically pack the order within 3 business days of receiving it. After that shipping times vary depending on location. Please see below for more details.  

3. How much is shipping?

We charge a flat rate on orders. We're pleased to offer free shipping on orders over $72 after discounts and points redemption, and before tax, to Canada and the United States. Please see the chart below for shipping costs in Canada or the US if your order total is below the free shipping threshold . 

Any duties and taxes are the responsibility of the customer and may be due at delivery.

4. Do you ship internationally?
W
e are able to ship internationally (outside Canada and continental USA). If you would like to place an order please e-mail info@consonant.com. We would be glad to get a specific shipping quote for you.

Any duties and taxes are the responsibility of the customer and may be due at delivery. Starting July 1st, as per new EU guidelines, all EU packages will be subject to VAT at delivery.

5. What do I do if I have specific shipping instructions?
Please send an e-mail to info@consonant.com with the order number in the subject line along with your instructions. 


 

Location

Canada Post Estimated Shipping Time After Packing
(business days)*

Shipping Cost (flat rate shipping)

 

Alberta
Manitoba
PEI
Saskatchewan

4 - 7

$10

British Columbia

New Brunswick

4-7 

$12

Newfoundland and Labrador

6 - 9

$15

Northwest Territories

6 - 10

$15

Nova Scotia

3 - 5

$10

Nunavut

13 - 16

$15

Ontario

1 - 5

$8

Quebec

2 - 5

$8

Yukon

7-14

$15

United States 7-10 $15
Alaska/Hawaii 7-14 $25

 

*Please note if shipping to a rural area ship times may be a bit longer.