E-commerce Coordinator

Consonant Skin+Care is Canada’s leading independent clean beauty company, and we are growing! We're looking for an E-commerce Coordinator to join our team.

Online orders represent a huge and important part of our total business. Each customer and each transaction is critically important to us, so we take great care in our Online Pick & Pack operation.

Our new E-commerce Coordinator will be responsible for ensuring each day’s online orders are professionally and accurately picked, packed and labeled to be delivered to the customer as quickly as possible.

Our on-time delivery and our accuracy rates are very high, but occasionally some follow up is required if an order was packed incorrectly or if a box is lost by Canada Post.

Responsibilities include:

  • Begin each day by printing and organizing the Online Orders from the day before.
  • Organize the pick and pack area to accommodate the day's work; keeping the small space as tidy as possible.
  • For each order:
    • Make a shipping box
    • Accurately pick the products that go into the customer's order
    • Drop a quick "Thank You" card into the box
    • Pack and seal the box neatly and professionally
    • Create a shipping label through Canada Post web service; apply to the box
    • Place completed box in bin to be picked up by Canada Post
  • When all orders are packed, administer end-of-day analytics: Canada Post manifest, KPIs.
  • Work with manager to ensure adequate inventory of finished goods and packing supplies are available for the next day.

What's required:

  • General understanding of the beauty industry including skin care.
  • Comfortable working independently.
  • Organized, efficient, and able to work quickly.
  • Task oriented and a problem solver.

Location: Queen Street West Store Location in Toronto

Hours: Full Time Permanent. Monday-Friday; up to 40 hours.

Reporting: Direct report to the Logistics and Supply Chain Manager.

Hourly Rate: $15/hour; less applicable payroll taxes

Vacation: 4% added to each pay period in lieu of Vacation Time

Other: Generous company discount.

Why Consonant? You will be working for an industry-leading skin+care company that innovates in everything we do and is constantly and consistently evolving.

The Consonant team is a group of forward thinking, positive and creative professionals who are excited to welcome you to the team! You will be provided with first class and ongoing training and then have the opportunity to work with autonomy and trust.

If interested please send a cover letter and your resumé to hr@consonant.com with the subject line "E-Commerce Coordinator".